Warranty & Returns Policy
Last updated: September 2026
We want you to buy from TOODAE Electronics with confidence. Here’s exactly how our warranty and returns work.
1. Service Warranty
All products purchased from TOODAE Electronics come with a service warranty, ranging from 1 to 3 months depending on the brand and item category. Your receipt or order confirmation will show the exact warranty period for your product. Extended warranty options are also available for select products — ask our team in-store or via WhatsApp when you purchase.
The service warranty covers manufacturing faults and defects arising from normal use. It does not cover damage caused by misuse, unauthorised repair, power surges, liquid damage, or normal wear and tear.
2. 1-Week Repair & Servicing Guarantee
If a product you’ve bought from us develops a fault within one week of purchase, bring it back to our Adum showroom (or contact us to arrange collection) and we will service or repair it at no cost to you, in addition to your standard service warranty above.
3. Returns
To be eligible for a return, your item must be unused, in its original condition, and in its original packaging, with proof of purchase (receipt or order confirmation). Contact us as soon as possible after receiving your order if something isn’t right.
The following are not eligible for return unless faulty: items that have been used or installed, items missing their original packaging or accessories, and items damaged after delivery due to misuse.
4. How to Make a Warranty or Return Claim
- Call or WhatsApp us on 020 495 2388, or email campkebb@gmail.com, with your order number and a description of the issue.
- Bring the product to our Adum showroom (adjacent BestPoint Savings and Loans), or arrange collection with our team.
- We’ll inspect the item and confirm whether it’s covered under warranty, the 1-week guarantee, or our returns policy, and let you know the next steps — repair, replacement, or refund.
5. Refunds
Where a refund is approved, it will be processed back to your original payment method (or as store credit, if you prefer) within a reasonable timeframe once the returned item has been received and inspected.
6. Need Help?
Our team is on hand Monday – Saturday, 7:00am – 6:00pm. Reach us on 020 495 2388, email campkebb@gmail.com, or visit our Contact page.